I just called a customer service, and a bot addressed exactly my problem. kinda...
I would still MUCH preffer a human, but what the hell is happening?
enter enough data and you can predict most use cases
the remaining 10% require a human over 120 IQ points and those won't work the jobs
@amerika
And all of that shit would not have that horrible reputation, if they just added a "gimme an operator" button, or if they didn't hang up on their own.
@LukeAlmighty
Probably, since use of synonymous phrases is so important to find what the bot already knows.
But for hard problems, generally, you need someone smarter than will take those jobs.