@LukeAlmighty They often don't view the work they are tasked with as even being a legitimate means to an ends. It's just drudgery. You fix this guy's computer problem, you file the ticket to prove the work existed, you close the ticket to prove you are the one who solved it. It's just their lot in life, a series of motions they perform to make sure their boss leaves them alone, and because they're Hindus, it's viewed as largely inherited. Basically, if they just accept their fate and they do their rigmarole, and in the context of business they meet their KPIs, they reincarnate into a better position in society next time.